Privacy Policy

Last Updated: 10/27/2023 

Saint Louis Airport Hotel ("we," "us," or "our") operates the website saintlouisah.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our website, you consent to the practices outlined in this policy. 


Information We Collect 

  • Personal Information: We may collect your name, email address, phone number, mailing address, and other personal information when you make a reservation or contact us. 
  • Payment Information: If you make a reservation, we collect payment information, including credit card details, to process payments. 
  • Log Data: We collect information that your browser sends whenever you visit our website. This may include your IP address, browser type, pages visited, and the time and date of your visit. 
  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your web browser settings. 


How We Collect Other Information  

We and our third-party service providers may collect other information in a variety of ways, including: 

  • Through Your Browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and internet browser type and version. 
  • Through Server Log Files: An Internet Protocol (IP) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider and is identified and logged automatically in our server log files whenever a user visits the site, along with the time of the visit and the page(s) that were visited. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. 
  • Using Cookies: Cookies allow a web server to transfer data to a computer for recordkeeping and other purposes. We and our service providers use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of the site, as well as to understand how you navigate and use the site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more, please visit http://www.allaboutcookies.org/. If you choose to decline cookies, some or all of the features, functionality, and promotions available through the site may not be available to you. 
  • Using Pixel Tags and Other Similar Technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some site pages and HTML-formatted email messages to, among other things, track the actions of site users and email recipients, measure the success of our marketing campaigns, and compile statistics about site usage and email response rates. 
  • By Aggregating Information: We may aggregate personal information so that the end-product does not personally identify you or any other individual, such as, for example, using personal information to calculate the percentage of our users who have a particular telephone area code. 


How We Use Your Information 

We use your information for the following purposes: 

  • To process reservations and payments. 
  • To provide customer support and respond to inquiries. 
  • To personalize your experience on our website. 
  • To send you promotional offers and updates with your consent. 
  • To improve our website and services. 


Sharing Your Information 

We may share your personal information with: 

  • Service Providers: Third-party service providers who assist us with our operations. 
  • We may also use or disclose your personal information as we believe to be necessary or appropriate: (A) Under applicable law; (B) To comply with legal process; (C) To respond to requests from public and government authorities; (D) To enforce our terms and conditions; (E) To protect our operations or those of any of our affiliates; (F) To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (G) To allow us to pursue available remedies or limit the damages that we may sustain.  


Data Security 

We implement security measures to protect your personal information. However, no data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. 


Third Party Sites 

This privacy policy does not address, we are not responsible for, the privacy, information or other practices on any third parties, including any third party operating a website to which the contains a link. The inclusion of a link on our site does not imply endorsement of the linked site by us.  


Third Party Advertisers 

We may use third-party advertising companies to serve ads on our behalf. These companies may use anonymous information about your visit to our site and other websites in order to provide advertisements when you are on other websites about goods and services that may be of interest to you. These companies may do this by placing or recognizing a unique cookie on your browser when you are on our site. If you would like more information about this practice and to know your choices with respect to it, visit: http://networkadvertising.org/optout_nonppii.asp or http://www.aboutads.info/choices/ 


Your Choices 

  • You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email. 
  • You can manage cookie preferences through your browser settings. 
  • You may request access, correction, or deletion of your personal information by contacting us. 


Children's Privacy 

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. 


Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the last updated date. Your continued use of our website constitutes your acceptance of the revised policy. 


Text Messaging 

By providing your phone number, you agree to receive text messages from our company. Message and data rates may apply. Frequency varies.  


Contact Us 

If you have any questions or concerns regarding this Privacy Policy, please contact us at: FrontDesk@SaintLouisAH.com. Because email communications are not always secure, please do not include credit card information or other sensitive information in your email messages to us.